Client Overview:
A leading enterprise grocery retailer partnered with Koncert to enhance its contingent workforce management, improve cost efficiency, and mitigate risks associated with co-employment concerns. Through strategic program execution and technology-driven insights, Koncert delivered substantial savings and operational improvements.
Challenges:
- Rising contractor costs and inefficiencies in hiring processes.
- Excessive time spent on interviewing, impacting workforce productivity.
- Need for a structured tenure policy to address co-employment risks.
- Lack of visibility into soft savings, such as project delays, equipment costs, and lost productivity.
Solutions Implemented:
- Cost Optimization & Savings Realization:
- Achieved $2M in direct contractor savings through optimized workforce strategies.
- Reduced time-to-hire inefficiencies, resulting in $254K in savings.
- Secured an $800K partnership rebate and an additional $170K in technology and event-related savings.
- Generated $4M in partnership savings through strategic negotiations and vendor management.
- Process Improvements & Efficiency Gains:
- Eliminated 831 interview hours, allowing hiring managers to focus on core business priorities.
- Implemented a pilot program for an 18-month tenure policy to reduce co-employment risks.
- Designed a structured backfill strategy, ensuring roles were replaced within 60 days with higher-quality talent at optimized rates.
- Soft Savings & Long-Term Impact:
- Addressed hidden costs, such as extended project timelines, excessive interview time, and equipment expenditures.
- Enhanced compliance with workforce policies while maintaining operational agility.
- Strengthened talent pipeline, reducing long-term hiring challenges.
Results & Business Impact:
Through Koncert’s strategic partnership, the client realized over $7.2M in total savings, streamlined hiring processes, and established a sustainable workforce model. The implementation of a tenure policy and proactive backfill strategy allowed for continued productivity without unnecessary disruptions. Additionally, the reduction in soft costs contributed to improved operational efficiency and long-term workforce planning.
Conclusion:
Koncert’s data-driven approach and commitment to workforce excellence enabled this leading grocery retailer to achieve significant cost savings, enhance hiring efficiency, and proactively address compliance challenges. This case study demonstrates the power of a well-managed MSP solution in driving both immediate and long-term value for enterprise organizations.
